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Thoughts On Innovation – Holger Kormann


As President of ADP Canada, Holger Kormann is leading the strategic vision and execution of ADP Canada’s business plans to position ADP as the leader in the Human Capital Management space and as a partner of choice in the human resources technology and outsourcing markets. Holger is responsible for the overall strategic management, direction and growth for the country’s leading provider of people management solutions. He leads ADP Canada’s senior leadership team and its 2,000 associates across the country.

What is your definition of “innovation”?

Anticipation and transformation. Innovation is about leveraging insights to evolve the way we live, work and play – and it isn’t limited to technology. To me, it is about challenging the way we think to discover a new or better way of doing things. At ADP, we embrace this philosophy and are constantly evaluating how we can empower our clients to think forward and shape the changing world of work.

Why is it important for companies to innovate and invest in modern technologies?

Service delivery today – from hailing a cab to managing talent at a large-scale enterprise – is largely technology-based and driven by user experience. End users expect authentic and intuitive platforms that add value. Technology is becoming a more integrated aspect of the HR landscape. It is used to recruit and onboard new talent, empower and train employees, schedule or track time and simplify payroll. These tasks, among many others, are being seamlessly integrated into various HR programs to make processes easier for employees and employers alike – all thanks to modern technologies. However, technology should also be human-centered and focus on the needs and abilities of the user, so that it’s enjoyable and easy to use. For example, we offer our clients access to the ADP Marketplace, which is a digital HR storefront offering solutions that simply and securely share data.

Investing in modern technologies allow businesses to improve productivity, stay ahead of their competitors and build value while reducing costs. Businesses that fail to innovate and embrace technology run the risk of losing market share to competitors, losing key talent or going out of business.

What advice can you give to Canadian businesses looking to make the most out of their investments in innovation?

Canadian businesses that are looking to make the most out of their innovation investments should: Understand why you are investing. What problem are you trying to solve? In today’s landscape technology and innovation are everywhere – there are so many interesting and slick platforms on the market that we can often be mesmerized by how ‘cool’ something is. Before you invest, take the time to understand the problem you are trying to solve and what your needs are. Don’t forget to involve the end-user. Your employees and customers are integral to your success – any new technology should be built with them in mind and include their feedback, input and expertise. Focus on ease of adoption. With innovation often comes a fear of the unknown. To help encourage adoption, focus on the ease of integration, and how it will improve outcomes and efficiencies. Embrace technology and change. Technology has always laid the foundation for the way of the future. It helps businesses improve processes and efficiency, as well as profitability.

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